Your Wellness Data Privacy is Our Priority
At Solace Bloom Therapeutics, we understand that trust is the foundation of any successful wellness journey. That's why protecting your personal health information, financial data, and digital interactions is not just a policy—it's a core commitment woven into everything we do as your dedicated Boulder community partner.
Our Commitment to Your Privacy
We believe in complete transparency about how your data is handled. Solace Bloom Therapeutics is dedicated to maintaining the highest standards of privacy protection and data security for all client wellness information, empowering adults 35+ to thrive with peace of mind. Our practices are designed to safeguard your journey towards holistic health.
We collect information only when necessary to provide our personalized wellness programs and enhance your experience. This includes data required for program customization, communication, and secure transactions. Every piece of information serves a specific, beneficial purpose, and we limit its use strictly to supporting your wellness goals.
Your Data, Your Rights
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: Should your information be inaccurate or incomplete, you can request corrections.
- Deletion: You can request the erasure of your personal data, subject to legal and operational requirements.
For any privacy concerns, or to exercise your data rights, please contact our Data Protection Officer.
Contact for Privacy Concerns:
Email: [email protected]
Phone: (720) 555-0123
What Information We Collect and Why
To provide you with tailored wellness solutions and a seamless online experience, we collect certain types of information. Our policy is always to be clear about what we collect and why.
Website Usage Data
We use common technologies like cookies and analytics tools to understand how our website is used. This helps us improve navigation, content relevance, and overall user experience. This data is aggregated and anonymized wherever possible, focusing on patterns, not individual identification. You can manage your directly from your browser settings.
Health Assessment & Consultation Information
When you engage in our personalized wellness programs, we collect health-related information through secure assessments and consultations. This data is crucial for developing your custom plans, ensuring their safety and effectiveness. Its use is strictly limited to your individual wellness program and is never sold or shared for marketing purposes.
Marketing Communication Preferences
We only send marketing communications (newsletters, promotions) if you have explicitly opted in. You can easily manage your subscription preferences or opt-out at any time via the unsubscribe link in our emails, or by contacting us directly.
Payment & Billing Information
For secure processing of payments for our services and products, we collect necessary billing information. All transactions are processed through encrypted, industry-standard payment gateways. Solace Bloom Therapeutics does not store your full credit card details on our servers.
How We Protect Your Information
Your peace of mind is paramount. We employ a robust, multi-layered security framework designed to protect your sensitive wellness data from unauthorized access, disclosure, alteration, and destruction. Our approach combines technical safeguards, strict internal protocols, and continuous vigilance.
Technical Safeguards
- Encryption: All data, both in transit and at rest, is encrypted using industry-leading AES-256 bit encryption and secure socket layer (SSL/TLS) protocols. This means your information is scrambled and unreadable to anyone without the proper decryption key.
- Access Controls: Access to sensitive client data is strictly limited to authorized personnel who require it to perform their duties. Role-based access controls and strong authentication mechanisms are enforced.
- Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration tests to identify and address potential weaknesses proactively.
Internal Protocols & Staff Training
Our team undergoes rigorous training on data privacy best practices and HIPAA compliance. We have strict internal policies governing data handling, storage, and retention, ensuring every team member understands their responsibility in protecting your information.
Third-Party Service Providers
We carefully vet all third-party service providers (e.g., cloud hosting, payment processors) to ensure they adhere to our high security and privacy standards. Legal agreements are in place to limit their use of your data strictly to the services they provide us.
Incident Response
In the unlikely event of a data breach, we have a comprehensive incident response plan. This includes immediate investigation, containment, remediation, and prompt notification to affected individuals and relevant authorities as required by law.
Your Data Rights and Control Options
We respect your control over your personal data. Solace Bloom Therapeutics provides you with mechanisms to manage and understand your information. Your rights include:
Right to Access
You have the right to request access to the personal information we hold about you. This includes categories of data collected, purpose of processing, and recipients. To request a copy of your data, please use our Data Access Request Form.
Right to Rectification (Correction)
It's important that the information we hold about you is accurate and up-to-date. If you believe any data we have is incorrect or incomplete, you have the right to have it corrected. You can update much of your basic information directly through your client portal, or by contacting support.
Right to Erasure (Deletion)
Under certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be subject to legal obligations (e.g., health record retention laws) or legitimate business needs. To request data deletion, please contact our Data Protection Officer.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible and legally permissible. This facilitates transferring your wellness information to other providers if you choose.
For any questions regarding your data rights or to submit a specific request, please email our Privacy Team: